Essential StaffCARE Facts and Figures at a Glance:
Leader in the Staf;ng Industry:
• 1 Equifax strategic healthcare partner – providing
ACA Analytics tool to manage employment data
and ACA strategy
• 1 of only 7 American Staf;ng Association
Corporate Partners (ASA’s only health plan
Corporate Partner)
• 1,000+ staf;ng companies offering ESC
including: Randstad, Spherion, Express,
Staffmark, Snelling, Yoh, TrueBlue, LaborReady
• 173 new staf;ng companies implemented ESC in
the 4th quarter of 2013 for a 1-1-14 effective date
• 1,521,912 enrollment forms processed in 2013
• 600,000+ temps enroll in ESC annually
• 96% customer satisfaction rate (ESC tracking
survey of 8 key customer service metrics)
• 98% client retention rate
• 988% higher enrollment when replacing previous
plans offered by our staf;ng clients
• 58% average increase in employee retention for
temps enrolled in our medical plan
• 2 new ACA compliant MEC options with
no participation requirement, no employer
contribution
Superior Plan Administration:
• 754,792 claims processed in 2013
• 95.3% of claims processed in 14 days
• 99.6% of claims processed within 30 days
• 39 claims per 100 members, on average
(demonstrates high usability of our plan)
• 99.8% ;nancial accuracy
• 100% more outpatient coverage on average,
which is the most utilized part of the plan by
employees
• 2% of enrollees exceed the ESC outpatient limit
• 580,000 customer service calls received per year
• 2.3% call abandonment rate
• 21 seconds is the average speed of call answer
• 97.4% ;rst call resolution (successfully handled
employee’s reason for calling on ;rst call)
• 97% of ;le error reports handled within 4 days
• 100% of COBRA enrollments processed within
2 days
• 99.6% accuracy on COBRA forms processing
• 99.9% accuracy on COBRA payment processing
Major Staf;ng Companies Switch to Essential
StaffCARE for Temporary Employees for 2014
Essential StaffCARE Fixed Indemnity Plans ;ll gaps and provide day one
bene;ts with no deductibles or co-pays.
Award Winning Leaders in the Insurance Industry | www.EssentialStaffCARE.com John Walters
Senior VP of Business Development
johnwalters@essentialstaffcare.com
(864) 527-7928
